She has been published in The Boss

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It lets you target your audience for feedback surveys based on where they are, who they are, when they visit, and how often they visit to uncover actionable insights. So, as you navigate the digital landscape, keep your ears open. Feedback isn’t just data; it’s the real voice of your users. Embrace it, use it, and watch your online presence level up. Want insights that improve experience & conversions? Capture customer feedback to improve customer experience & grow conversions. Request a DemoView Plans Shivani Dubey ABOUT THE AUTHOR Shivani Dubey Shivani has more than 3 years of experience in the modern creative content paradigm and technical writing verticals. Magazine, Reseller Club, and HR Technologist.


She is passionate about Artificial Intelligence and has a Sao Tome and Principe Email List deep understanding of how organizations can leverage customer support technologies for maximum success. In her free time, she enjoys Nail art, playing with her guinea pigs, and chilling with a bowl of cheese fries. The customer wasn’t heard until after they reached out to a local news channel that shared their story. After long and tumultuous 2 months, Amazon refunded the money wrongly charged. Instances like this make a big dent in any company’s reputation and also influences potential customers’ view toward your company.






4. Tracking CS Improves Customer Experience Many factors can contribute to making a customer unsatisfied and unhappy such as they received a faulty product, running into a problem with your software, having an unpleasant interaction with your customer support representative, and many more. When you continuously measure client satisfaction, it becomes easy to identify these problems early and improve the user experience before customers decide to give up on your brand.