Autonomous customers are perfectly happy to serve themselves if it's easy. Nicola millard.over of loyalty is based on perceptions of warmth and .petence. Chris malone.four emotions that simplify the customer experience warmth friendliness capacity and .petence. of improving our customers' experience must ultimately be reflected in the in.e statement. Javier aguirre de cárcer.knowledge and customer centered vision and technology and process design must be aligned to generate value and from this build a strong relationship with the customer. Rodolfo cremer.at amazon we force ourselves to have an empty chair that represents the customer in each of our meetings. Ana costi.
This list is a totally subjective choice based on our perception. Which is yours what phrase would you highlight from the ii dec congress º experience there is one week left until the celebration of the ii international congress on customer experience. While we finalize the preparations for the Digital Marketing Service largest event that takes place in spain in this discipline I stop for a moment to look back not without a certain vertigo and see everything we have achieved. This association was born due to the initiative of .panies. Just a year and a half later there are already more than.
panies that have embraced dec's mission. The founders have been joined by large .panies with an international vocation with thousands of clients and an important weight within the spanish gdp. It would be impolite to name just a few of them since all of them have shown great interest in being part of dec and promoting the customer experience. Thank you very much. This gradual and sustained growth has been ac.panied by the celebration of dec fridays and the active presence of members of our board of directors in activities related to customer experience.
發表於 2023-12-4 16:25:34
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